Terms of Service

Last Updated: August 7, 2026

Welcome to Clumo ("Clumo", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of the Clumo website, desktop application, and related services (collectively, the "Services").

Clumo is a trading name operated by Alan Akhylbekov, a sole proprietor registered in the Republic of Kazakhstan. Alan Akhylbekov is the seller and the party contracting with you under these Terms, and can be reached at getclumo@gmail.com.

By creating an account, downloading, or using Clumo, you agree to these Terms. If you do not agree to these Terms, please do not use the Services.

1. Eligibility

You must be at least 13 years old, or the minimum age required in your jurisdiction, to use Clumo.

If you are under the age of majority in your jurisdiction, you may only use Clumo with the consent of a parent or legal guardian.

2. Your Account

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• All activity that occurs under your account;
• Providing accurate information when creating your account.

You agree not to:

• Share your account with others;
• Impersonate another person;
• Create accounts for fraudulent purposes.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Use of the Services

Clumo is an AI-powered desktop assistant and learning tool designed to help users understand software, complete tasks, and improve productivity.

You agree to use Clumo only for lawful purposes. You may not use Clumo to:

• Violate any applicable law or regulation;
• Harm, harass, or exploit others;
• Attempt unauthorized access to systems or data;
• Distribute malware or malicious software;
• Interfere with the operation of the Services;
• Reverse engineer or attempt to extract proprietary components of Clumo except where permitted by law.

4. AI Responses and Accuracy

Clumo uses artificial intelligence to generate responses and perform tasks.

AI-generated content may:

• Be incomplete;
• Contain inaccuracies;
• Produce unexpected results.

You remain responsible for reviewing any information, actions, recommendations, files, or content produced by Clumo.

Clumo does not guarantee that its responses will always be accurate, complete, or suitable for your particular needs.

5. Desktop Actions and Automation

Certain features of Clumo may perform actions on your computer.

By using these features, you acknowledge that:

• Clumo acts based on your instructions;
• Some actions may require your approval;
• You are responsible for reviewing and confirming actions where requested.

Clumo is not responsible for losses resulting from actions initiated, approved, or instructed by you.

6. Credits and Subscriptions

Certain features of Clumo may require:

• Credits;
• Paid subscriptions;
• Additional purchases.

Credits may be used to access certain AI features and services.

Unless otherwise required by law:

• Credits have no cash value;
• Credits are non-transferable;
• Credits are non-refundable after use.

Subscription benefits are available only while your subscription remains active.

We reserve the right to modify pricing, plans, and features at any time. Any pricing changes will not affect an active billing period.

7. Payments

Payments are processed by our payment provider and Merchant of Record, Dodo Payments. Dodo Payments handles the transaction, applicable sales taxes, and billing on our behalf.

We do not store your full payment card information.

By making a purchase, you agree to the terms and conditions of the applicable payment provider.

8. Refunds

Except where required by law:

• Subscription payments are non-refundable.
• Credit purchases are non-refundable once delivered to your account.

Refund requests may be considered on a case-by-case basis. See our Refund Policy for details on how requests are handled.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

9. Intellectual Property

The Services, including:

• Software;
• Designs;
• Logos;
• Graphics;
• Text;
• Technology;
• Features;

are owned by Clumo or its licensors and are protected by intellectual property laws.

These Terms do not grant you ownership of any intellectual property rights in Clumo.

10. User Content

You retain ownership of any content you submit to Clumo.

By submitting content, you grant Clumo a limited license to process, store, and transmit that content solely for the purpose of providing the Services.

We do not claim ownership of your files, screenshots, prompts, or documents.

11. Third-Party Services

Clumo relies on third-party providers to operate certain features, including:

• AI providers;
• Hosting providers;
• Payment providers;
• Analytics providers.

We are not responsible for the availability, content, or practices of third-party services.

12. Suspension and Termination

We may suspend or terminate your account if:

• You violate these Terms;
• You misuse the Services;
• We are required to do so by law;
• We reasonably believe your use poses a risk to Clumo, its users, or third parties.

You may stop using Clumo and delete your account at any time.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLUMO DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• UNINTERRUPTED OR ERROR-FREE OPERATION.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLUMO SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES;
• INCIDENTAL DAMAGES;
• CONSEQUENTIAL DAMAGES;
• LOSS OF PROFITS;
• LOSS OF DATA;
• BUSINESS INTERRUPTION;
• DAMAGES RESULTING FROM THE USE OF AI-GENERATED CONTENT OR AUTOMATED TASKS.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID TO CLUMO DURING THE PREVIOUS 12 MONTHS; OR
• USD $100.

15. Indemnification

You agree to indemnify and hold harmless Clumo and its affiliates from claims, liabilities, damages, and expenses arising from:

• Your use of the Services;
• Your violation of these Terms;
• Your violation of applicable laws or third-party rights.

16. Changes to the Services

We may modify, suspend, or discontinue parts of the Services at any time.

We are not liable for any modification, suspension, or discontinuation of the Services.

17. Changes to These Terms

We may update these Terms from time to time.

If material changes are made, we will provide reasonable notice by updating the "Last Updated" date or through the Services.

Your continued use of Clumo after changes become effective constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kazakhstan, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Kazakhstan.

19. Contact

If you have questions regarding these Terms, please contact us:

Trading name: Clumo

Legal name: Alan Akhylbekov (sole proprietor), Republic of Kazakhstan

Email: getclumo@gmail.com

By using Clumo, you acknowledge that you have read, understood, and agree to these Terms of Service.