Refund Policy

Last Updated: August 7, 2026

This Refund Policy explains how refunds work for Clumo subscriptions and credit purchases. It forms part of our Terms of Service and should be read alongside them.

Clumo is a trading name operated by Alan Akhylbekov, a sole proprietor registered in the Republic of Kazakhstan.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Who You Buy From

All Clumo payments are processed by Dodo Payments, which acts as the Merchant of Record for your purchase.

This means Dodo Payments handles the transaction, applicable sales taxes, invoices, and refunds on our behalf. Your card statement will show a Dodo Payments reference rather than Clumo.

We do not store your full payment card information.

2. Subscriptions

Clumo subscriptions are billed monthly in advance and renew automatically until cancelled.

Except where required by law, or where we grant a refund at our discretion:

• Subscription payments are non-refundable;
• Partial months are not refunded;
• Unused monthly credits are not refunded and do not carry over.

You may cancel at any time from your account page. Cancellation stops future billing, and you keep access to your plan until the end of the billing period you have already paid for.

3. Credit Packs

Credit packs are one-off purchases that are delivered to your account immediately after payment.

Except where required by law:

• Credits are non-refundable once delivered to your account;
• Credits have no cash value and cannot be exchanged for money;
• Credits are non-transferable between accounts.

If a pack was charged but the credits never appeared in your account, that is a delivery failure rather than a refund matter. Contact us and we will add the credits or refund the purchase in full.

4. Statutory Right of Withdrawal

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with equivalent rules, you generally have 14 days from the date of purchase to withdraw from a contract for digital content or services.

This right ends earlier where you have expressly requested that we begin providing the service immediately and acknowledged that you lose your right of withdrawal once performance has begun. Starting a subscription or spending credits counts as beginning performance.

Where the withdrawal period still applies and you have not yet used the purchase, you will receive a full refund.

5. When We Do Issue Refunds

We review requests case by case and will normally issue a refund where:

• You were charged twice for the same purchase;
• You were charged after cancelling, and the charge was not for a period you already used;
• Credits or subscription benefits were paid for but not delivered to your account;
• A fault on our side made Clumo unusable for a significant part of your billing period and we could not resolve it;
• The purchase was made without your authorisation.

We are less likely to refund a request where the purchase has already been largely used, where the request is made well after the charge, or where an account has a pattern of buy-use-refund activity.

6. How to Request a Refund

Email getclumo@gmail.com from the address on your Clumo account, and include:

• Your account email;
• The date and amount of the charge;
• The Dodo Payments order or invoice reference, if you have it;
• A short description of the problem.

You may also contact Dodo Payments directly through the buyer support link on your receipt.

7. Processing Times

We aim to respond to refund requests within 5 business days.

Approved refunds are returned to the original payment method through Dodo Payments. Once processed, the funds typically take a further 5 to 10 business days to appear, depending on your bank or card issuer.

Refunds are issued in the currency of the original transaction. We are not responsible for exchange-rate differences or fees charged by your bank.

8. Effect of a Refund

When a purchase is refunded, the corresponding benefit is removed from your account. In practice this means:

• Refunded credits are deducted from your balance;
• A refunded subscription payment ends the paid plan and returns the account to the Free tier.

If your balance is already lower than the refunded amount, the account may end up with a zero balance.

9. Chargebacks

If something looks wrong with a charge, please contact us before opening a dispute with your bank. Most issues are quicker to fix directly.

Accounts with an open chargeback may be suspended until the dispute is resolved.

10. Changes to This Policy

We may update this Refund Policy from time to time. If material changes are made, we will update the "Last Updated" date above.

The policy in effect at the time of your purchase is the one that applies to it.

11. Contact

Questions about a charge, a plan, or this policy:

Email: getclumo@gmail.com

Current plans and credit pack prices are listed on the Pricing page.