Privacy Policy

Last Updated: August 7, 2026

At Clumo, we prioritize your privacy and the protection of your data. We are committed to safeguarding all information collected through our website, desktop application, and related services.

Our goal is simple: your personal information remains under your control. We collect only the information necessary to provide and improve Clumo's services and strive to be transparent about how your data is handled.

This Privacy Policy applies to the Clumo website, desktop application, and all services provided by Clumo to its users.

Clumo is a trading name operated by Alan Akhylbekov, a sole proprietor registered in the Republic of Kazakhstan, who is the data controller responsible for the personal information described in this policy.

1. Notice

Whenever Clumo collects information that may personally identify you, we will clearly explain what information is being collected and why.

Examples include:

• Creating an account
• Purchasing a subscription or credits
• Contacting support
• Granting permissions to use certain features of the desktop application

When permissions are required, such as access to screenshots or your microphone, Clumo will explicitly request your consent before proceeding.

2. Your Consent

You always have the choice to grant or withhold permission for Clumo to process your information.

Certain information is required to provide our services, including your email address and account credentials. If you choose not to provide required information, some features of Clumo may not be available.

By using Clumo and providing your information, you consent to the processing of your data as described in this Privacy Policy.

3. Usage

3.1 Data We Collect

Clumo may collect the following information:

Account Information

• Name or username
• Email address
• Password (stored as a secure hash and never in plain text)
• Subscription information
• Credit balance
• Account preferences

Usage Information

• Application version
• Operating system information
• Error logs and diagnostics
• Feature usage statistics
• Anonymous analytics

3.2 Screenshots and Desktop Content

Clumo is designed to help you understand and use software on your computer.

When you ask Clumo a question or request assistance, the application may capture screenshots or screen content necessary to answer your request.

Examples include:

• "How do I use this feature?"
• "What does this button do?"
• "Help me complete this task."

Clumo does not continuously monitor or record your screen. Screen content is only captured in response to user-initiated actions and is processed solely to provide the requested assistance.

3.3 Voice Data

If you use voice features, audio may be temporarily processed to provide speech recognition and responses.

Voice recordings are not used to train our models unless you explicitly consent.

3.4 Third-Party AI Providers

Clumo relies on third-party AI providers to power its assistant, tutoring, and task features.

These providers may include:

• Anthropic
• OpenAI
• Additional providers that may be added in the future.

Content you choose to send to Clumo, including screenshots, prompts, documents, or transcripts, may be transmitted to these providers through our backend infrastructure solely to fulfill your request.

We do not sell your data.

3.5 Data Storage and Security

Your information is stored securely using industry-standard security practices, including:

• HTTPS/TLS encryption
• Secure password hashing
• Authentication tokens
• Access controls
• Limited administrative access

While we take reasonable measures to protect your information, no method of transmission or storage is completely secure.

3.6 Sharing of User Data

We do not share your personal information with third parties except:

• To provide our services;
• To process payments;
• To comply with legal obligations;
• To protect our rights and prevent fraud or abuse.

Third parties processing information on our behalf are required to protect your information and comply with applicable privacy laws.

3.7 How We Use Your Information

We use your information to:

• Provide access to Clumo's features;
• Authenticate your account;
• Process subscriptions and credit purchases;
• Provide AI assistance and task functionality;
• Improve and maintain our services;
• Respond to support requests;
• Detect and prevent abuse;
• Comply with legal obligations.

Anonymous usage data may be used to improve Clumo's products and services.

4. Retention of Information

We retain your information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy.

You may request deletion of your account and personal information at any time.

Upon confirmation of your request, your personal information will generally be deleted within 30 days, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, including under the European General Data Protection Regulation (GDPR), you may have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us using the email address provided below.

6. Opting Out

You may opt out of non-essential communications from Clumo at any time, including newsletters and product updates, by using the unsubscribe link provided in our emails.

7. Security of Your Information

Clumo employs multiple measures to protect your information, including:

• Secure server infrastructure
• Encryption in transit
• Industry-standard authentication practices
• Security monitoring and logging
• Administrative access restrictions

Despite our efforts, no system can guarantee absolute security.

8. Automated Tasks

Certain Clumo features may perform actions on your computer in response to your requests.

Clumo only performs actions that you initiate or explicitly approve. Certain actions may require confirmation before proceeding.

You remain responsible for reviewing and approving actions when prompted.

9. Changes to This Policy

Clumo reserves the right to update this Privacy Policy as necessary.

If significant changes are made, we will update the "Last Updated" date and may provide additional notice through our website or application.

10. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact us at:

Email: getclumo@gmail.com

Clumo does not continuously monitor, record, or store your screen, microphone, or files without a user-initiated request or explicit permission.